meteorbet Privacy Policy
This page describes what we collect when you use meteorbet and how we keep that data protected. We take data privacy seriously and follow strict security practices across all our systems. When you create an account, deposit funds, or play on our platform, you share personal information with us. We explain exactly what we collect, why we need it, and how long we keep it.
Our meteorbet privacy practices comply with applicable data-protection regulations in the jurisdictions where we operate. We do not sell your personal information to third parties for marketing purposes. We use your data only for account verification, fraud prevention, payment processing, regulatory compliance, and improving our service. If you have questions about how we handle your data, contact our support team.
We recommend reading this policy carefully, especially the sections on data collection, third-party processors, and your rights. Your data security is a shared responsibility—we protect it on our end, and you protect it by keeping your login credentials private and enabling two-factor authentication.
What We Collect on meteorbet
Account and Identity Data
We collect your email address, full legal name, date of birth, phone number, and password when you create a meteorbet account. During KYC (Know Your Customer) verification, we also collect a copy of your government-issued ID (such as a passport or national ID card), proof of address (such as a utility bill or bank statement), and sometimes a selfie or video verification. We use this data to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations.
We store your identity documents securely and encrypt them at rest. We do not share these documents with third parties except where required by law or for fraud prevention. Once verification is complete, you may request deletion of your identity documents (with exceptions for records we must retain by law).
Payment and Transaction Data
When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet, we collect payment method details, transaction amounts, dates, and payment-provider references. We use this data to process your transactions, reconcile accounts, and detect suspicious activity. We do not store full payment card numbers; instead, we use encrypted tokens provided by payment processors.
Your transaction history is viewable in your meteorbet account at any time. We retain transaction records for the period required by law, typically several years for regulatory and tax compliance purposes.
Behavioural and Usage Data
We collect data about how you use meteorbet: the games you play, your bet amounts, session duration, login times, IP address, device type, and browser information. We use this data to personalise your experience, detect technical issues, identify fraud patterns, and comply with responsible-gaming monitoring where required by local law.
We also collect data about your interactions with our customer support team—emails sent, support tickets created, and chat logs. We use this data to resolve disputes and improve our support processes.
We at meteorbet encrypt all data in transit using TLS 1.2 or higher, ensuring that your information is protected from interception.
How We Use Your Data
Account Verification and Compliance
We use your identity data, address, and phone number to verify your account, confirm you meet local age and eligibility requirements, and comply with anti-money-laundering regulations. We may share limited information with third-party verification services (such as identity-verification providers) to complete these checks. These third parties are contractually bound to protect your data and use it only for verification purposes.
We retain verification data for the duration of your account and for several years afterward to meet regulatory obligations. If you request account closure, we may retain limited data for dispute resolution or legal defense.
Fraud Prevention and Security
We analyse your behavioural data, transaction patterns, and IP addresses to detect fraudulent activity. If we identify suspicious behaviour—such as multiple failed login attempts, unusual withdrawal requests, or transactions from new locations—we may freeze your account, request additional verification, or decline a transaction. We will notify you of such actions via email or in-app message.
We may share fraud-detection data with payment processors and third-party fraud-prevention services. These partners use the data to protect the broader financial ecosystem and may share insights with other businesses to prevent fraud industry-wide.
Improving Our Service
We use anonymised and aggregated data to analyse trends, improve our meteorbet platform, and develop new features. For example, we may analyse which games are most popular during Idul Fitri or Idul Adha holidays, or which payment methods (mobile banking, local payment, online payment) are most commonly used in different regions like Jakarta, Surabaya, or Medan. This analysis helps us optimise our service but does not identify individual users.
Your Rights and Data Protection on meteorbet
Third-Party Processors
We use third-party service providers to operate meteorbet. These include cloud-hosting providers (for server infrastructure), payment processors (for deposits and withdrawals), identity-verification services (for KYC), and customer-support platforms. Each processor has a contract with us that requires them to protect your data and use it only for specified purposes. Our data-processing agreements comply with applicable data-protection law.
Some of our processors may operate servers outside your jurisdiction. By using meteorbet, you consent to your data being transferred to and processed in these locations. We ensure that such transfers are protected by legal mechanisms recognised by applicable law.
Your Rights as a meteorbet User
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact our support team via in-app chat or email. We will respond within a timeframe established by applicable law, typically thirty days. We may decline deletion requests if we are required by law to retain the data (such as for tax or fraud-prevention purposes) or if deletion would compromise ongoing dispute resolution.
You also have the right to object to certain processing activities and to request restriction of processing in certain circumstances. We will respect these requests where legally possible.
Cookies and Tracking
Our meteorbet website and mobile app use cookies and similar tracking technologies to remember your login state, personalise your experience, and analyse how you use our service. Essential cookies are necessary for the platform to function. Analytics cookies help us understand usage patterns. Marketing cookies (if enabled) help us show relevant content.
You can control cookie settings in your browser or app preferences. Disabling non-essential cookies may affect your experience but will not prevent core functionality. We do not use third-party cookies for behavioural advertising on our platform.
Data Retention
We retain personal data for the minimum period necessary to provide our service, comply with law, and resolve disputes. Identity and verification data is typically retained for several years after account closure. Transaction and behavioural data is retained for three to seven years depending on applicable law. Cookies are typically retained for up to one year, though some may persist longer.
After the retention period expires, we securely delete or anonymise your data. Data that is anonymised in such a way that you cannot be identified is no longer subject to this privacy policy.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Continued use of meteorbet after notification constitutes acceptance of the updated policy. If you do not agree with updated terms, you may request account closure.
Our commitment to data protection is central to our operation of meteorbet. If you have questions about our privacy practices, concerns about how your data is handled, or complaints about our compliance with applicable data-protection law, contact our support team. We are available in English and respond to inquiries within one to three business days. For formal complaints, you may also contact the data-protection authority in your jurisdiction.
Service availability
We at meteorbet provide our platform and all associated services only in jurisdictions where local law permits online gaming, sports betting, and casino play. Our service availability is not universal; instead, it is conditional on legal compliance in each specific region. We determine service availability based on current regulatory frameworks, licensing requirements, and our assessment of the legal status of online gaming in each jurisdiction.
The legality of online gaming varies significantly across countries, states, and territories. Some jurisdictions explicitly permit and regulate online gaming under a formal license. Others permit it without specific regulation. Still others prohibit it entirely. We maintain geolocation controls and verification procedures to prevent access from jurisdictions where we do not operate, though we acknowledge that determined users may attempt circumvention using VPNs or proxies.
If you access meteorbet from a jurisdiction where it is prohibited, you do so at your own legal and financial risk. meteorbet is not responsible for legal consequences arising from unauthorised access in such regions. If our platform becomes unavailable in your jurisdiction due to legal changes, we will notify existing account holders and provide instructions for account closure and fund withdrawal. Prospective members must verify that meteorbet is legally accessible in their jurisdiction before creating an account.
Account eligibility
To create and maintain a meteorbet account, you must meet the minimum age requirement established by your local jurisdiction. We do not specify a single age threshold because legal requirements vary across regions; in most jurisdictions the requirement is eighteen or twenty-one years old, but this varies. We rely on our KYC (Know Your Customer) verification process to confirm that you are of legal age and otherwise eligible to use our platform.
During KYC verification, we collect your date of birth and verify it against government-issued identity documents. If we determine that you are below the legal age for gaming in your jurisdiction, we will deny your account verification, close your account if already created, and return any deposited funds to your original payment method. We take age verification seriously and maintain strict protocols to prevent underage access to meteorbet.
Beyond age, your eligibility may be affected by other factors: inclusion on sanctions lists, prior legal issues related to gaming, designation as a high-risk customer by our compliance team, or residence in a jurisdiction where we do not operate. We reserve the right to refuse or close accounts that do not meet our eligibility and compliance standards. If you believe you have been incorrectly denied, you may contact our support team for further review of your situation.
Local-law responsibility
As a user of meteorbet, you accept full responsibility for understanding and complying with all applicable laws and regulations in your jurisdiction. We do not provide legal advice, and we do not undertake to assess the legality of gaming in any specific location. The legal status of online gaming depends on many factors—your country of residence, your state or province, your citizenship, local licensing requirements, and the specific games you are playing.
Laws change frequently, and what is legal today may become prohibited tomorrow. It is your obligation to stay informed about current legal requirements in your jurisdiction and to update your understanding as laws evolve. If you are uncertain about the legality of meteorbet or any of our games in your location, we strongly recommend consulting a local attorney before creating an account or depositing funds.
meteorbet will not provide legal defense, will not indemnify users, and will not compensate you for legal penalties or fines resulting from non-compliance with your local law. By using meteorbet, you acknowledge that you have performed your own legal due diligence and that you accept full responsibility for your own compliance with applicable law in your jurisdiction.
Data and privacy scope
During account creation and KYC verification on meteorbet, we collect personal data including your full name, date of birth, national ID number or passport details, address, phone number, email address, and bank account or payment-provider information. We use this data to verify your identity, prevent fraud, comply with anti-money-laundering (AML) regulations, process deposits and withdrawals, and manage your account. We do not sell your personal data to third parties for marketing purposes or use it for any purpose outside meteorbet, except where required by law or for fraud prevention.
We also collect behavioural data on meteorbet—including login history, game selections, bet amounts and sizes, session duration, transaction history, and IP addresses. We use this data to operate our platform, detect abuse and fraud, comply with regulatory reporting obligations, and improve our service. This data is encrypted in transit and at rest using industry-standard security practices (TLS 1.2 or higher).
We retain personal and behavioural data for the period required by applicable law, typically several years for AML and fraud-prevention purposes. Users have the right to request access to, correction of, or deletion of their personal data, subject to legal holds and operational constraints. Data-subject requests should be submitted to our support team via in-app chat or email. We respond within a timeframe established by applicable law, typically thirty days. Our full privacy practices are detailed in our privacy policy
Contact for legal inquiries
Users with privacy questions, data-subject requests, or concerns about how meteorbet handles their data should contact our support team. Our support is available in English and responds to standard inquiries within one to three business days. Privacy-related inquiries may require escalation to our compliance and legal teams and may take longer to resolve.
For formal data-subject access requests, deletion requests, or regulatory inquiries under applicable privacy laws, please contact our registered office address, which is detailed in our legal noticeWe maintain a dedicated legal-inquiry channel for data-protection authorities and regulatory bodies and cooperate with lawful requests in accordance with applicable law.
meteorbet maintains transparency about our data practices and legal framework. We comply with all applicable data-protection regulations in the jurisdictions where we operate. If you have concerns about our data handling, suspect a violation of our privacy policy, or wish to lodge a complaint with the data-protection authority in your jurisdiction, please reach out to our support team. We take all such concerns seriously and investigate them thoroughly.